kudaemas Platform Privacy Notice

This page describes what we collect when you use kudaemas and how we keep that data protected. We gather personal information when you open an account—name, date of birth, email, phone number, government ID—and transactional data as you deposit, wager, and withdraw. We also log your device details, IP address, and gameplay patterns to detect fraud, comply with anti-money-laundering rules, and improve our platform. Our commitment is to encrypt your information, store it securely, share it only with trusted processors and authorities where required by law, and let you access or request deletion of your data whenever possible.

We process data on servers located in multiple jurisdictions; some of those locations may fall outside Indonesia. When you use kudaemas, you acknowledge that your data may be transferred across borders for processing, backup, and service delivery. We maintain the same security standards everywhere your data travels. Your personal information is never sold to third parties for marketing. It is used only to verify your identity, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), settle your bets, respond to disputes, and comply with legal obligations.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on kudaemas

When you create an account, we require: full name, date of birth, email address, phone number, and physical address. During KYC verification, we request a copy of your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, rental agreement, or bank statement). We collect this information to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations across Indonesia and other supported jurisdictions.

As you use kudaemas, we collect and log: wager history (game type, stake amount, outcome, timestamp), deposit and withdrawal transactions (amount, payment method, settlement status), account logins (date, time, device, IP address), device information (browser type, operating system, screen resolution), and cookies or similar tracking technologies. We also monitor patterns that might indicate fraud—for example, rapid account creation and large withdrawals, unusual device or location changes, or betting patterns inconsistent with typical player behavior. This data helps us maintain platform security and ensure compliance with regulatory requirements.

Data from payment processors

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), those payment processors send us transaction confirmations and, in some cases, your payment method details (last four digits, expiration date if applicable). We store this information to reconcile transactions, detect fraud, and allow you to select a payment method for future transactions without re-entering details. We do not store full credit card numbers or full bank account numbers; payment processors handle that sensitive data and send us only what we need to process your request.

Payment processors may share additional data with us for compliance and risk assessment—for example, they may flag a transaction as high-risk if the payment method or source country has been associated with fraud. We review these flags and may request additional verification from you (such as a video ID check or additional identity documents) before allowing the transaction to proceed.

Our kudaemas cookies and tracking

We use cookies (small files stored on your device) to remember your login session, store your language preference, and track your activity on our site for analytics. Session cookies expire when you close your browser; persistent cookies may remain for weeks or months. We use these to understand how players navigate our platform, which games are most popular (e.g., Liga 1 betting during football season, slot games like Aviator or Sweet Bonanza), and where improvements are needed. This data is aggregated and anonymized—we don't identify you personally in our analytics reports.

Third-party analytics services (such as Google Analytics) may place their own cookies on your device when you visit kudaemas. These services help us measure traffic, track player journeys, and optimize our interface. You can disable cookies through your browser settings, but doing so may limit your ability to access certain features on our platform. If you disable cookies, you may need to re-enter your login credentials each time you visit.

How we use your data

Our primary uses of your personal information are: (1) to verify your identity and prevent fraud, (2) to process your deposits and withdrawals, (3) to settle your bets and pay your winnings, (4) to respond to your support requests, (5) to comply with legal obligations (tax reporting, AML investigations, law enforcement requests), and (6) to improve our platform through anonymized analytics. We do not use your data for unsolicited marketing unless you opt in by subscribing to promotional emails.

During major events—Liga 1 season, Piala AFF, Champions League, or Idul Fitri / Idul Adha holidays—our system may increase monitoring of account activity to detect unusual patterns that might indicate account takeover or fraud. This monitoring is automated and does not involve manual review of your personal details unless a flag is raised.

Sharing your data with third parties

We share your data with third-party processors only when necessary: payment gateways (to process mobile banking, local payment, online payment, e-wallet, or bank transfers), identity verification services (to confirm your KYC documents), support platforms (to handle your customer service inquiries via email or chat), and legal/compliance consultants (to address regulatory questions or disputes). We require all third parties to sign data-processing agreements guaranteeing they maintain the same security standards we do and use your data only for the specific purpose we've contracted them for.

We may also share data with law enforcement, tax authorities, or regulatory bodies if legally required by court order, subpoena, or applicable law. If we receive such a request, we will notify you unless doing so would violate the law. We do not proactively share or sell your data to advertisers, data brokers, or third-party marketers.

Data retention and deletion

We retain your personal information (name, ID, address) for the duration of your account, plus 7 years after closure to comply with financial and tax regulations. Transaction history (deposits, withdrawals, bets, settlements) is retained for at least 7 years for regulatory and dispute-resolution purposes. If you request account closure, we cease active use of your personal data but keep records as required by law. After the retention period expires, we delete or securely destroy the data.

You have the right to request access to, correction of, or deletion of your personal data. To submit such a request, contact our Customer Support team with your account email and ID verification. We will respond to access requests within 30 days. Deletion requests may be subject to legal holds if your data is needed for ongoing disputes, regulatory investigations, or compliance purposes.

Our security practices and jurisdiction notice

We encrypt all data in transit (using SSL/TLS technology) and at rest (on our servers). Your password is hashed with industry-standard algorithms; we do not store it in plain text. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We require all employees and contractors with access to personal data to sign confidentiality agreements and undergo security training.

Your data may be stored on servers located outside Indonesia—potentially in Europe, the United States, or other jurisdictions. Each jurisdiction has its own data protection laws. By using kudaemas, you consent to your data being transferred to and processed in these jurisdictions according to our privacy practices. We maintain the same encryption and access controls everywhere your data resides.

If we experience a data breach (unauthorized access to personal information), we will notify affected users as soon as possible, disclose what information was accessed, and explain the steps we're taking to secure your account. We maintain cybersecurity insurance to cover breach response costs and user notification expenses.

Contact and data protection authority

If you have questions about our privacy practices, want to exercise your rights, or wish to report a privacy concern, contact us via Customer SupportYou can also submit formal requests via email or mail to the address listed in our Legal NoticeWe will acknowledge your request within 5 business days and respond fully within 30 days.

If you believe we have violated your privacy rights and our internal process does not resolve your concern, you have the right to lodge a complaint with your local data protection authority or regulator. In Indonesia, you can contact the Indonesian Data Protection Authority (if established) or relevant government agencies. Our Terms and Conditions page contains additional contact information for formal disputes.

This privacy notice is effective as of the date posted and may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of kudaemas after such changes constitutes acceptance of the updated privacy notice.