kudaemas Casino & Sportsbook Terms

We at kudaemas operate an online gaming and sportsbook platform offering live-dealer tables, slot games, number games, and sports markets covering Liga 1, Piala AFF, Champions League, and other tournaments. Our terms of service outline the conditions under which we provide access to our platform, how we handle your account, deposits, withdrawals, and disputes. These terms apply to all users who create an account on kudaemas, whether accessing via web browser, mobile app, or any other device.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. When you create an account on kudaemas, you agree to these terms and acknowledge that you are of legal age in your jurisdiction and authorized to engage in online gaming activities where permitted.

This page summarizes the core terms we enforce. For complete legal details, please consult the full terms document linked in our footer. If you have questions about any policy, contact our Customer Support team.

Account opening and user responsibilities

When you join kudaemas, we require you to provide accurate personal information—name, date of birth, address, phone number, and email. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. During account opening, we may request KYC documents (government ID, proof of address) to confirm your details. We process these documents securely and retain them according to our data retention policy.

You are responsible for keeping your login credentials confidential and for all activity on your account. If you suspect unauthorized access, notify our support team immediately. We do not hold liability for unauthorized transactions if you have shared your password or login details. You also agree not to use our platform for illegal purposes, fraud, money laundering, or any activity that violates local law in your jurisdiction.

Deposits and payment methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically settle within seconds to subject to verification; bank transfers settle within 1–2 hours during business hours. We do not charge deposit fees. You may set personal account preferences through your account settings if you wish to manage your spending.

Deposits are final once confirmed. If a transaction fails, we reverse the charge and return funds to your payment method according to your bank's timeline. If you dispute a deposit charge after confirmation, we work with your bank to investigate; however, we cannot reverse confirmed deposits unilaterally.

Withdrawals and winnings

Winnings and account balance can be withdrawn to the payment method you used to deposit, or to an alternative verified method. Withdrawal requests are processed within 1–4 hours during business hours. Bank transfers may take 24–48 hours depending on your financial institution. E-wallet withdrawals (mobile banking, local payment) typically settle within subject to verification. We do not charge withdrawal fees.

To withdraw, you must have completed account verification (KYC documents accepted). If your account is flagged for review due to irregular activity or payment disputes, we may delay withdrawal processing while we investigate. We will notify you of any holds and provide a timeline for resolution. Once investigation concludes, we release held funds or explain the outcome.

Game rules and settlement

Each game category on kudaemas (live-dealer tables, slots, number games, sportsbook) operates under specific rules posted in the game interface. Live-dealer games settle based on the dealer's outcome; results are final once announced. Slot games settle based on random number generation; our RNG is certified and audited for fairness. Number games settle based on draw results, which are generated and recorded in real time.

We maintain settlement records for all games and make them available to you for review. If you believe a settlement is incorrect, you have up to 24 hours to submit a dispute. Our support team investigates disputes by reviewing game logs, settlement records, and where applicable, live-dealer video footage. We aim to resolve disputes within 48 hours.

Our kudaemas bonus and promotion policy

We may offer promotional bonuses, cashback, or other incentives from time to time. Each promotion is governed by specific terms—playthrough requirements, eligibility conditions, game restrictions, and expiration dates. Terms are posted clearly when a promotion is active. By claiming a promotion, you agree to its specific conditions. We reserve the right to modify or cancel promotions with notice.

Bonuses are credited to your account as separate balance and may be subject to rollover requirements before withdrawal. If promotion terms require you to play on Liga 1 markets or live-dealer tables specifically, only play on those categories counts toward fulfilling the promotion. We do not allow bonus stacking or abuse; if we detect manipulation, we reserve the right to cancel the bonus and forfeit associated winnings.

Account closure and data handling

You can close your kudaemas account at any time by submitting a request via our support team. Upon closure, we settle any outstanding balance and cease charging fees. We retain your account data (transaction history, KYC documents, dispute records) for a minimum period as required by regulation—typically 3–7 years—to comply with anti-money-laundering and tax requirements.

Your personal information is encrypted and stored securely. We do not sell or share your data with third parties except as required by law or to process payments. For detailed privacy practices, see our Privacy Policy

Dispute resolution and jurisdiction

If you have a dispute with kudaemas—regarding settlement, payment, account suspension, or any other matter—our first step is negotiation. Submit your dispute to our support team with clear details, evidence (screenshots, transaction IDs, relevant communications), and a proposed resolution. We respond within 48 hours and work toward a fair outcome. Most disputes are resolved through this channel within 5–10 business days.

If negotiation does not resolve your dispute, either party may escalate to mediation or arbitration as permitted by local law. We comply with applicable regulations in Jakarta, Surabaya, Bandung, Medan, and other jurisdictions where our users are located. If local law provides a consumer protection agency or gaming authority with jurisdiction, we honor their decisions.

Our services are operated under the understanding that they are available only where local law permits. Users in jurisdictions where online gaming is prohibited are not eligible to use kudaemas. We do not knowingly serve users in restricted jurisdictions, and we reserve the right to suspend or close accounts that appear to violate this policy.

Seasonal and holiday adjustments

During major holidays—Idul Fitri, Idul Adha, Imlek, or other significant calendar events—we may adjust draw schedules, table availability, or withdrawal processing timelines. We announce any holiday adjustments at least one week in advance via email, in-app notification, and on our website. Our support team remains available during holidays to handle disputes and technical issues, though response times may extend slightly during peak periods.

Changes to these terms

We may update these terms from time to time to reflect changes in our services, new regulations, or operational improvements. We notify users of material changes via email and in-app notification at least 30 days before they take effect. If you disagree with an updated term, you may close your account before the change takes effect. Continued use of kudaemas after the effective date constitutes acceptance of the updated terms.

Contacting kudaemas

If you have questions about these terms, your account, or any policy, reach out via our Customer Support page. You can also submit inquiries via email or in-app chat. Our multilingual support team responds during documented business hours. For legal or formal inquiries, you may contact our compliance team through the address posted in the footer of this site.

These terms, along with our Privacy Policy and Legal Noticeform the complete agreement between you and kudaemas regarding your use of our platform. If any provision of these terms is found unenforceable, the remaining provisions remain in effect.

Thank you for using kudaemas. We are committed to providing a fair, transparent, and compliant gaming environment where services are available only where local law permits.